What is the process for ordering your products?

Cenerge Engineering Solutions has an easy three step ordering process. First, discuss your application with our technical expert and get a product recommendation. Following that, our customer service team will help you with packaging, shipping and pricing on the recommended product. Lastly, you can confirm and place your order.

Why is it critical to discuss my application with a technical expert at Cenerge Engineering Solutions?

Cenerge Engineering Solutions specializes in tailor-fitting each product to your specific requirements. In order for us to ensure the most fitting solution for your application, it is important for you to discuss your application needs with our technical experts.

What is the best way to contact Cenerge Engineering Solutions' technical experts?

To contact our technical expert, you can either call us at +91 22 2566 9144 or you can email us your enquiry at info@cenerge.com .

What are your business hours?

Cenerge Engineering Solutions is open Monday through Saturday 8:30 AM to 5:30 PM (IST)

Do you ship your material internationally and what shipping methods do you offer?

Cenerge Engineering Solutions works closely with shipping companies, such as FedEx, UPS and DHL to ship products all over the world. We can also ship our products with other local carriers or freight forwarders on customer's request. All packaging for shipments meets the appropriate international transport regulations.

What additional documentation can I request along with the purchased material?

You can additionally request for a certificate confirming the material of construction and helium leak detection test certificate. If you have any other certifications required, you may discuss your requests with our technical team before placing your order. We will assist you with the necessary testing. Additional charges may be applicable.

What are the typical lead times for your tailor-made formulations?

Typically, most of our products have a lead time of 2-4 weeks. However, certain products may require longer time to design and manufacture. Please contact our customer service team to find out the lead time on your order.

What information should I provide on my purchase order?

The most important information to be mentioned on your purchase order is:

• The design, size, end connections, double/single emboss, plate thickness, surface finish, quantity, additional certifications if needed, special packaging requests if any and the price of the product you are purchasing
• Your full name, billing and shipping addresses, contact number and email address
• Your preferred mode of shipment and your company's shipping account number if any
• Your preferred mode of payment

What forms of payment do you accept?

Cenerge Engineering Solutions accepts bank wire transfers or cheque in advance. Payment terms can be established after the first order and after an appropriate credit check.